Refund Policy
Effective Date: 07 September 2025
A legal disclaimer
At CC Events Adelaide, we take great pride in providing high-quality event styling and hire services. To ensure fairness for both our clients and our small business, the following Refund Policy applies:
Deposits
All deposits are non-refundable. This secures your date and items, and compensates us for turning away other bookings.
Cancellations
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Cancellations made more than 30 days before the event date may be eligible for a refund of payments made, including the deposit.
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Cancellations made within 14 days of the event date are non-refundable, as stock has been allocated and preparation completed.
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If extreme weather, illness, or unforeseen circumstances occur, we will work with you to reschedule where possible, subject to availability, and or potentially refund payments made - subject to individual case by case scenario.
Refund Conditions
Refunds will not be provided if:
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Items have been delivered or set up.
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Items are damaged, lost, or used incorrectly.
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The event is cancelled within the non-refundable period.
Refunds may be considered if:
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We are unable to provide the agreed items or services due to circumstances within our control.
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An error has occurred on our part that prevents delivery of the booked service.
Bonds / Security Deposits
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If a refundable bond is paid, it will be returned in full once all hire items are collected, inspected and are in their original state prior to hiring out .
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Deductions may be made for missing, damaged, or stained items.
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Customers will be informed if there are any deductions to be made with supporting evidence after an inspection
Processing Refunds
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Approved refunds will be processed within 7–14 business days via the original payment method.
Contact Us
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For any refund requests or questions, please contact us:
