Refund & Cancellation Policy

CC Events Adelaide | Adelaide Proposals
Effective date: 7 September 2025
Last updated: 19 October 2026

Overview

We understand that event plans can change. Our aim is to manage cancellations, rescheduling, refunds and security bonds fairly and transparently.

This policy applies to bookings for equipment hire, event styling, proposals, picnics and other services provided by CC Events Adelaide and Adelaide Proposals.

Your confirmed quotation or booking agreement will set out any specific payment deadlines and cancellation arrangements.

Nothing in this policy excludes or limits rights under the Australian Consumer Law.

 Booking payments

To secure an event date, equipment or styling service, we may require an initial booking deposit or other agreed advance payment.

The amount and due date will be clearly stated in your quotation or invoice.

An enquiry or quotation alone does not confirm a reservation.

Customer cancellations

Please notify us in writing as soon as possible if you need to cancel your booking.

Where a customer cancels for reasons unrelated to a failure by CC Events Adelaide, any refund will be assessed having regard to:

• The cancellation terms disclosed when the booking was confirmed.

• Payments already received.

• Services already delivered or work completed.

• Custom products, materials or third-party services already committed to the booking.

• Reasonable costs and losses directly resulting from cancellation.

• Any applicable legal rights.

Cancellation charges will not be imposed simply as a penalty or in a way that overrides consumer guarantees.

Any eligible balance will be refunded after appropriate reconciliation.

 Rescheduling

If you wish to move your event, please contact us as early as possible.

We will endeavour to accommodate a new date, subject to availability, staffing, suppliers and any additional costs.

Where rescheduling requires new materials, transport or supplier commitments, we will explain and seek agreement to those additional charges before proceeding.

 Weather and outdoor events

For outdoor events, clients should arrange a suitable wet-weather alternative where practical.

If unsafe weather conditions prevent an event from proceeding, we will discuss available options, including rescheduling or an appropriate refund, considering the circumstances, work already completed and applicable legal rights.

Equipment must not be used in unsafe weather conditions or contrary to its safety requirements.

Cancellation or changes by CC Events Adelaide

If we are unable to provide the agreed equipment or service, we will contact you promptly and explain the available options.

Depending on the circumstances and your legal entitlements, these may include a suitable replacement, rescheduling, partial or full refund, or another appropriate remedy.

Refundable security bonds

Certain hire bookings require a separate refundable security bond.

This bond is different from a booking deposit and is held as security for the hired equipment.

Following return and inspection, the bond will be refunded in full where items are returned in the agreed condition, allowing for fair wear and tear.

Reasonable deductions may apply for verified missing items, damage beyond fair wear and tear, or additional cleaning where permitted by the booking agreement and law.

Where deductions are proposed, we will explain the reason and provide an appropriate breakdown.

The remaining bond balance will be returned as soon as reasonably practicable following inspection and reconciliation.

 Faults, service issues and consumer guarantees

If any hired equipment or service does not meet the guarantees provided under Australian Consumer Law, you may be entitled to an appropriate remedy.

Depending on the circumstances, this may include repair, replacement, service correction, refund, cancellation or compensation.

This policy does not replace or restrict those rights.

Refund processing

Approved refunds will generally be processed through the original payment method or another agreed and secure payment method.

We aim to process refunds promptly, generally within 7–14 business days, although actual receipt may depend on the relevant financial institution.

Where the law requires a remedy sooner, we will comply with that requirement.

Contact

To discuss a cancellation, rescheduling request or refund:

CC Events Adelaide | Adelaide Proposals
Email: hello@cceventsadelaide.com
Phone: 0413 668 245
Website: www.cceventsadelaide.com