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Privacy Policy

CC Events Adelaide | Adelaide Proposals
Effective date: 28 August 2025
Last updated: 19 October 2026

1. Our commitment to privacy

CC Events Adelaide and Adelaide Proposals respect your privacy and are committed to handling your personal information responsibly.

This policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, request a quotation or book our event hire and styling services.

2. Information we collect

Depending on your interaction with us, we may collect:

  • Your name, telephone number, email address and relevant contact details.

  • Event information, including dates, times, locations, guest numbers and styling preferences.

  • Booking, quotation, invoicing and payment records.

  • Delivery, collection and access instructions.

  • Correspondence, feedback and information you voluntarily provide.

  • Website usage information collected through cookies or analytics tools.

  • Photographs or videos where you provide them or consent to their use.

Where identification is reasonably required for equipment hire, we may request appropriate identification information. We will limit collection to what is necessary for the booking and handle that information securely.

3. How we use your information

We use personal information to:

  • Respond to enquiries and prepare quotations.

  • Confirm availability, bookings and payments.

  • Coordinate event styling, equipment hire, delivery and collection.

  • Communicate important booking updates.

  • Manage customer service, feedback and complaints.

  • Maintain business, accounting and legally required records.

  • Improve our services and website.

  • Send promotional communications where you have consented or where otherwise permitted by law.

We do not sell customer contact information.

4. When information may be shared

We may disclose relevant information to trusted parties assisting with your booking, such as delivery personnel, event suppliers, photographers, payment processors and technology service providers.

We only share information reasonably necessary for the relevant service, or where required or permitted by law.

We use third-party services for website management, business communications, customer enquiries and administration. These may include Wix, Google and accounting or payment service providers.

Some service providers may process or store information outside Australia. You may contact us for further information about relevant overseas recipients and locations, where practicable.

5. Storage and security

We take reasonable steps to protect personal information against unauthorised access, misuse, interference, loss and disclosure.

Information may be held in electronic business systems, communication platforms and records needed to manage customer bookings.

Although we take reasonable precautions, no internet-based transmission or electronic storage system can be guaranteed completely secure.

6. Payment information

Payments may be processed through banks or third-party payment providers.

We do not need customers to send full payment-card details through ordinary email or social-media messages.

7. Photography and marketing

We may photograph our equipment and styling arrangements for business records and promotional purposes, subject to applicable privacy, venue and contractual requirements.

Where photographs or videos identify clients or guests, we seek appropriate permission before using them in promotional materials.

If you have concerns about event photography or publication, please notify us before your event.

8. Cookies and analytics

Our website may use cookies and similar technologies to support functionality, understand website traffic and improve the customer experience.

Some cookies may be provided by third-party platforms.

You can manage cookies through your browser settings and any cookie controls available on our website.

9. Retention of information

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including customer service, financial records and applicable legal obligations.

When information is no longer required, we take reasonable steps to delete, de-identify or securely dispose of it.

10. Access and correction

You may contact us to request access to personal information we hold about you or to request a correction.

We may need to verify your identity before processing a request.

Requests will be handled in accordance with applicable privacy laws.

11. Privacy enquiries and complaints

If you have a concern about how your personal information has been handled, please contact us and explain the issue.

We will review your concern and aim to provide a response within 30 days.

Where applicable, unresolved privacy concerns may also be raised with the Office of the Australian Information Commissioner.

12. Changes to this policy

We may update this policy when our business practices, technology or legal requirements change. The latest version will be published on our website.

13. Contact

CC Events Adelaide | Adelaide Proposals
Email: hello@cceventsadelaide.com
Phone: 0413 668 245
Location: Nailsworth, South Australia
Website: www.cceventsadelaide.com

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